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The future of video endpoints, moving to the cloud, and interop

By Sean Lessman on Mar 19, 2020 3:15:32 PM

What is Collaboration Week?

Collaboration Week is a week of information exchange coordinated by the IMCCA where manufacturers, partners and customers can get together to discuss the current industry issues.  There are many presentations and panels involving industry thought leaders and experts from both sides of the experience as well as networking meals and social gatherings to discuss the content.  And of course, there were prizes and giveaways!

A week of valuable insights and feedback

There were many topics discussed during the event, but a few continued to present themselves as topics of interest in most of the presentations.  Those topics consistently discussed were  interoperability, premise and cloud, technology adoption, IoT in the meeting room, the ‘new’ workplace and new approaches to workflow with the different ‘Teams’ options available today.  The underlying message was things are complex and they are not getting simpler in the world of collaboration.

As a sponsor and supporter of this event, Synergy SKY was fortunate enough to take participate in the event as both an attendee and as a panel contributor.  We have some thoughts on the takeaways and how Synergy SKY addresses those customer needs.

 

Video endpoints are taking the next leap: IoT

Videoconferencing endpoints have evolved over the years.  Recognizing videoconferencing endpoints are now found in many meeting rooms throughout the facilities of the enterprise, manufacturers have begun to introduce IoT sensors into these devices.  Devices that have provided valuable meeting and calling information over the years are now capable of providing even more details about your meetings using videoconferencing, and in some cases meetings without videoconferencing.

As one of the most valuable assets for any company, real estate and facilities struggle with the same challenge the video conferencing industry has for years:  how to measure the usage and apply insights into future planning.  Poly presented on their new endpoints and how they now include IoT sensors to provide next level analytics for the meeting rooms.  They join Cisco and others as companies that have recognized the need for deeper understandings of how facilities are being utilized.  Now that videoconferencing is invading even more meeting rooms in the enterprise, it makes sense to equip these devices with the added value of these sensors.  Irwin Lazar of Nemertes Research pointed out that the enterprise is measuring success today by “tangible business outcomes, revenue gain, cost savings and efficiency improvements”.  What better way to measure those goals than by the analytics provided by these devices.  And unlike many of the consumer grade IoT devices on the market, these endpoint devices are proven security platforms with many of them having passed the stringent DoD testing for federal markets.  Synergy SKY, through our Synergy of Things (SoT) integrates with Cisco endpoints to capture the IoT data from these devices and we plan to do the same for both Poly and NEAT when the APIs are available.  And if you have an endpoint device without IoT embedded in the device, or just a meeting room with no videoconferencing devices, we have partnered with a company that can provide 3rd party devices to supply those analytics for those rooms to our platform.

Are the big players really working on interop?

Another question was asked about the effort of the players in the market to work towards common interoperability.  This begs the question “what does interoperability mean”?  Is it just video and audio?  Does that also include whiteboarding, file sharing, teams spaces, chat etc?  At the event, the comment was made by David Danto on the first day: “Firms want to be seen as working together, but in reality would rather see each other go up in flames”.  And “Outbreaks of ‘Kumbaya’ develop, then inevitably disintegrate”.  Both of these statements imply companies may be working on interoperability but that does not mean they are committing to making it easy for users to use multiple platforms.  While the collaboration aspect of your solution may be in flux and the target of finding new ways to work together seem to be in perpetual investigation, one thing seems to remain constant: the scheduling tool used by most enterprises, Microsoft Exchange or O365 and Google Calendar is not going anywhere.  At Synergy SKY we have chosen to integrate with those scheduling tools without the use of plugins to ensure the interface to the user stays stable, constant and familiar.  Our software takes your ordinary calendar invite and translates that to the information necessary to allow for Cisco and Poly endpoints, even the Poly Trio, to join your meetings with the touch of a single button.  And it doesn’t matter what meeting platform you want to join, we can help make that happen…easily.  Your users can continue to focus on their day jobs and not on being meeting room experts.

The journey from premise to cloud

The customer journey from premise to cloud was another popular topic with all the nuances being discussed during these sessions.  If you are the CIO or IT professional being charged with transitioning from a premise solution to a cloud solution, it can be a daunting task and we might be able to help.  Today we can enable common video endpoints to easily JOIN premise or cloud meetings by simply forwarding your invite from a colleague or someone outside the enterprise, to your video endpoint’s mailbox.  When the time comes, go to the room, and press the green button on the endpoint to connect.  And if for some reason the call drops, you don’t need to figure out who has the original dial in info to get back into the call.  The green button will reappear.  Just push it and reconnect. 

Today with our CONTROL product we can give you that single pane of glass to oversee current and future meetings on your Cisco CMS or Pexip Infinity on premise meeting.  In the future, as APIs become available, we will bring that same single pane of glass experience to your cloud meetings too.  This will help you manage that transition from premise to cloud, and take your time doing it, making sure you get it right the first time.

Through our ANALYZE product we can provide the analytics needed to plan for future expansion or deployments.  You will have a solid understanding of how the technology is being used, are the facilities and meeting rooms being used to their intended capacities, and success rates of calls.  Integration with IoT can provide valuable information about your meetings beyond whether or not the calls connect.  Want to see if rooms are being booked, but not used?  We can do that.  What about that recurring meeting that always connects that one room, but nobody ever seems to go into that room.  Or recurring meetings booked originally for 6 months, but the team accomplished their goals early, but the organizer never cancelled the future meetings and now the rooms are not available for others to use.  How about getting a proactive notification the room is not being utilized and presented the option to release the room?  As you adopt cloud technologies or even other meeting platforms, it will be helpful to have one pane of glass and the data to show which technologies are more successful than others, adopted earlier and quicker, and have the ability to maintain your historical data as you change technologies.

How can Synergy SKY help you?

There is no shortage of innovations coming, and there are many exciting tools coming to market to better enable your enterprise to collaborate in an effective and secure fashion.  With all of these choices, it is highly likely one solution will not fit all your needs, so the likelihood of needing multiple solutions is inevitable.  As the backend infrastructure or choice of UCaaS of may get more complex, our goal is to continue to make the user experience stable, constant and flexible.  As your needs evolve and you add or change solutions for technology or even financial reasons, Synergy SKY will help to reduce any disruption to the daily user – they simply continue to use their current scheduling and call launching experiences, unchanged.  Reducing disruption means productivity stays high, cost of training and retraining is minimized, and adoption rates are increased.  And while similar software solutions to Synergy SKY are becoming available to the market, we are unique in our focus on being vendor neutral and our multivendor support that has a proven record of scaling to very large deployments.  While other solutions are focused on locking you into a specific vendor, we are focused on bringing the current and future decision making power back to you without disrupting your users.

What next? Get in contact with us to get a demo, or share your comment.BOOK A DEMO

 

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Putting the ‘human’ into virtual meetings

By Vemun Waksvik on Mar 16, 2020 11:47:04 AM

From Beijing to Boston and everywhere in between, events and meetings are being cancelled. Starbucks has cancelled the company’s annual shareholder meeting and is holding a virtual meeting instead. TED’s conference in Canada is not going ahead, postponed along with hundreds of other trade shows.

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Do you need another app for meetings? We think NO

By Mark Dumas on Mar 6, 2020 10:49:32 AM

Do you book meetings? Do you have to go through a complex process each time you’re booking meetings in order to align the room, session and team required? Do you need to make it easier for your organization to get things done?

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Are meetings the biggest wasted cost for businesses

By Vemun Waksvik on Mar 3, 2020 4:30:00 PM

How often have you found yourself diving into an empty meeting room that is shown as being pre-booked? You say - “let’s grab this meeting room quickly, if someone comes along we’ll find another”. It’s all too common in office spaces, and there's a very real reason for this.

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Meet our new CFO - Remy Engelsen

By Vemun Waksvik on Feb 25, 2020 3:36:50 PM

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Topics: new hire
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Meet our new CFO; Remy Engelsen

By Vemun Waksvik on Feb 10, 2020 8:41:32 AM

Alongside the rapid growth Synergy SKY is experiencing and to better serve our customers, employees and partners, it is with great pleasure that we welcome our new Chief Financial Officer (CFO), Remy Engelsen, as a senior member of the leadership team.

Topics: new hire
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Have you ever booked a fake meeting to appear busier at work? Our study shows that at least 10% of workers have!

By Vemun Waksvik on Jan 3, 2020 3:19:40 PM

Whether you want to admit it or not, throughout our working lives, many of us have bent the rules when it comes to business meetings.

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Welcome Industry Legend Sean Lessman to the Team

By Vemun Waksvik on Dec 5, 2019 11:26:02 AM

He has been pulling strings in the industry since 1995. Learn how he sees the market evolving and where it's going from here

First; a very warm welcome to the team Sean, we very much look forward to working close with you and having fun together. 

Sean will take on the role as VP Business Development with focus on new markets and developing relationships with Cisco and Microsoft. 

Read his own exciting and insightful words about the journey that lead him here and beyond: 

Topics: new hire
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New Launch: Synergy of Things - Make ALL meetings efficient meetings

By Vemun Waksvik on Nov 12, 2019 12:27:54 PM

Synergy of Things is our latest software solution that extracts data from meeting room sensors, attendee behavior and calendar data to make all meetings more efficient.

Introducing Synergy of Things

We are leading the way in making all meetings more efficient to save time, space and money.

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By Charlotte Vermedal on Aug 19, 2019 3:55:50 PM

We just finished the first half of 2019 and we are on track to doubling our revenue. We have welcomed 5 new employees, signed new partnerships and introduced new products. And, we are about to enter a new and exciting market....

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