What is the Synergy SKY management suite?

Make meetings easy and quick to plan, schedule, and start.

The Synergy SKY management suite is built to support your collaboration investment across calendars, meeting rooms, and video conferencing. Make your meetings effortless with zero user training and efficient admin tools.

Retain a simple user experience and workflow for scheduling and starting meetings without introducing new tools or procedures. This is also the case if you're changing vendors or migrating to/from the cloud.

The Synergy SKY management suite supports all major brands and calendaring services. No rip and replace is needed. 



– One-click-join meetings on your video systems (Cisco and Poly), regardless of platform; Webex, Teams, Zoom, Google etc

– Interoperability between Teams meetings and SIP endpoints – join any Teams meeting from a SIP-enabled device

– An easy way to schedule, launch, automate and manage videoconferences – for single- or multivendor environments

– Freedom to move between on-prem and cloud (or hybrid) without interrupting your technical setup 

– A user-friendly way of scheduling and joining any meeting (Outlook or Gcal)

-Meeting insights to reduce costs and increase efficiency. E.g. Meeting platform reports, meeting tools usage, UC utilisation and more


Frequent user errors

– Dial-in issues and long dial-in strings

– Booked out but empty meeting rooms

– Loss of control during technical migrations (On-prem, cloud, or hybrid)

– Locking yourself to one vendor

How does it work?

By server-side integration to your calendars, video endpoints, and infrastructure Synergy SKY management suite will monitor meeting invitations and insert video details based on your policies to invitations and one-click buttons to end points. During the meeting, the admin can monitor and deliver white-glow service. After the call, you get insights and reports
See our overview of Supported Technologies and a technical diagram

Leverage data from your:


Calendar Platforms: Office 365, Google Calendar, MS Exchange

IoT sensors: Presence/occupancy sensors in your Cisco endpoints or Synergy Sensors

User behavior:  End-user trends such as which conferencing platforms are actually being used, typical user errors, a no-show in meeting rooms, actual start and stop time, and other patterns 

Video endpoints: Cisco and Poly

Virtual meetings: all platforms that your organisation is operating on and mixed vendor environments 

MicrosoftTeams-image (1)-1



Synergy SKY management suite features



Interop for SIP and Teams meetings

Synergy SKY allows all SIP (Session Initiation Protocol) based endpoints to connect to Microsoft Teams meetings. Synergy SKY has developed a new patented solution for interoperability between video conferencing platforms.

The scope of the Synergy SKY technology leverages years of multivendor expertise to ensure a transparent and consistent user experience, no matter the SIP endpoint type or age, when joining a Microsoft Teams meeting.

Learn more about Synergy SKY CONNECT




one_touch_joinJoin every meeting
in one touch

Book the meeting as you normally would in your email client, and simply invite the video alias to the meeting. In a few seconds, the green join-button will appear for all meeting participants (including on endpoints for individuals and meeting rooms), and you can join the meeting in one click, regardless of the vendor you or the participants are using.

E.g. One-Click dial from Cisco and Poly into Teams meetings

Why are one-touch meetings important?
The average time it takes to start a meeting is 12 minutes. Dial-in issues is a common struggle, especially when in mixed vendor environments and external meetings. These delays eats up valuable meeting time and creates pressure on the IT help desks, which eventually becomes costly for the company and the employees. 








auto_room_releaseAutomatic release of no-show rooms

The Synergy SKY management suite enables IoT sensor technology in Cisco Room Series or separate Synergy Sensors, to automatically release booked rooms when no one shows up for the meeting. This often happens when the participant(s) decide to conduct the meeting from their desk, from home, or a different remote location. 

The virtual meeting remains untouched. 

Why is the automatic release of no-show rooms important? 
No-show meetings are costly for the company, as it gives the illusion of having insufficient meeting space when in fact the rooms are left empty. 







In-room booking


Book ad-hoc Teams meetings directly from the meeting room on your Cisco Touchpad and invite participants directly from the directory. Join the meeting immediately with one click.




analyticsMeeting insights


Helps organizations understand collaboration trends and patterns. It provides the analysis needed to make fact-based decisions on collaboration investments, divestments, training and service changes. Analytics data contributes to an increased ROI for collaboration, and in addition, provides clear evidence and key insight to stakeholders. Get reports like:

- Meeting platform reports
- Meeting room and video conferencing / UC utilization

- Meeting trends and RoI
- Meeting tools usage
- Meeting room cost efficiency
...And much more. 

The software serves IT and facility departments with insights that can be leveraged to optimize resources and cut costs where rooms and UC investments are used in little to no degree. 

Why are meeting insights important? 
Improving efficiency and saving cost always begins with measuring and analyzing data to get the insight needed to make further decisions – simple as that. 





meeting_alertsEnd of meeting alerts


Ending a meeting on time is just as important as starting on time. With end of meeting alerts, all participants in the video conference will be notified when the meeting is coming to an end, and when the meeting is running overtime. 

Why are end of meeting alerts important?
When a meeting runs over time it can affect participants' future meetings and tasks, and result in participants missing out on important information. Sticking to the agenda and upholding meeting times is important for efficiency and saving time.





control_vmrDetect, monitor, and operate virtual meetings

Take control of your company meetings with a clean and intuitive dashboard for all business meetings (internal and external). 

Besides the full meeting overview, you also have the following features: 

- Add and remove participants
- Forward meetings to rooms and endpoints
- Mute/unmute participants
- Lock virtual meetings 
- Create lists of important meetings
- See which video conferencing vendors are being used to dial in with
... And much more

Why is control of company meetings important?
With a control panel for all meetings you get the overview, insight and technical features needed in order to save time and cost on your company meetings. You can also use control to gain insight in to meeting habits to take action where needed in order to improve efficiency. 

Read: "Alternatives to Cisco TMS"




people_countPeople count 

Count the number of participants attending the meeting with the help of the Synergy SKY management suite IoT sensor.

Why is people count important?

One common scenario we find is that employees use big meeting rooms for only 2 or 3 participants. Based on the information provided by people count, they can then more efficiently leverage the rooms.



no_show_detectionNo-show detection and
e-mail alerts

With the Synergy SKY management suite IoT sensor technology, the meeting organizer can get notified if the meeting room is empty and will be given the option to hold or release the room.

Why are no-show detections and e-mail alerts important? 
No-show meetings are costly for the company, as it gives the illusion of not having insufficient meeting space when in fact the rooms are left empty. With an email alert, the meeting organizer is in control and can decide whether the room should remain booked or released for others to use. 


Auto insert video details 

Add the video platform of your choice for more information check our blog article.


Forward confirmations 

Get a confirmation that your forwarded video meeting invitation will work and give you a "one-click-join" into the meeting.


Compatibility warning 

Get a notification if the booked room is not capable to connect to the video platform it is invited to.


Room operational health 

Find out if a video system is not connected or not registered etc. before the meeting starts.


TLDR? Check out the full demo video!



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Further resources: