Synergy MANAGE

A comprehensive, multi-vendor, multi-tenant toolkit for providers of Video Conferencing Services. Ideal for Service Providers or Enterprises who use infrastructure from one or more vendors to setup and manage a Unified Communications / Video as a Service offering.

Synergy MANAGE is an effective platform for efficient management, as it simplifies and automates processes. Compatible with Cisco and Pexip.


Synergy MANAGE components



Provisioning Management

  • Multi-tenant and multi-tiered directory
  • Create templates for automatic provisioning of video services
  • Add and remove users via AD Sync,
  • Add or remove Infrastructure Components 

Provisioning Portal

  • Web portal for administrators and super users
  • Add/remove/change services such as VMRs and soft clients
  • Import users in bulk via CSV file


  • Infrastructure monitoring
  • Connect Cisco and Pexip infrastructure to be monitored
  • Both local and remote infrastructure can be added
  • Alerts can be set and automatically emailed to operators
  • SNMP API available


  • Conference statistics for Pexip, Cisco, Polycom
  • For trouble shooting, customer reporting and analysis
  • Detailed call data and graphic charts
  • Snapshots and trend analysis
  • Download and subscribe to favourite reports

Meeting Portal

  • Web portal for scheduling of virtual (and physical) meeting rooms
  • Unique one-time VMRs
  • Customizable meeting invitations with all connection details
  • Integrates with Outlook/Exchange
  • One button to push* for VC Endpoints
    * requires Synergy JOIN




  • Price and measure use of services per department/geography
  • Fixed or variable cost
  • Internal & external "bills" generated by the system



Conference Control

  • Conference overview
  • Call status (packet loss / jitter)
  • Start/close conference
  • Call/disconnect participants
  • Mute mic/video/speakers
  • Supports Cisco Meeting Server and Pexip

Admin Guide

Installation Guide


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