This page brings together our service definitions, security practices and compliance documentation in one place. It is intended to help customers quickly understand how Synergy SKY protects data, ensures reliability and supports regulatory needs across demanding environment
We design our products and services with security, privacy, and reliability in mind. This page provides an overview of our compliance approach, how we manage risk, and the controls we use to protect customer data. If you need documentation for a vendor assessment or procurement process, contact us and we’ll help you with the right materials.
Our compliance program is built to support customers with strict regulatory, contractual, and internal governance requirements. We maintain documented policies, perform regular risk reviews, and continually improve our security posture based on audits, customer feedback, and changes in the threat landscape.
We operate an information security management program that covers people, process, and technology. Access to systems and data is restricted based on least privilege, and we use role-based controls to ensure users only have the permissions they need. Changes to production systems follow controlled processes with review, testing, and traceable approvals.
Security responsibilities are defined across teams, and employees receive security awareness training to help reduce human risk. We also maintain procedures for secure development, vulnerability handling, and operational monitoring.
We only collect and process personal data when there is a clear business purpose and a lawful basis to do so. Data handling practices are designed to support privacy-by-design and privacy-by-default principles, including data minimization, defined retention periods, and safeguards for data subject rights requests.
Where applicable, we offer data processing terms and support customers in meeting their regulatory obligations. We also assess subprocessors and third-party services to ensure they meet our security and privacy expectations.
Customers often need evidence to support internal audits, risk committees, or security questionnaires. We can provide relevant documentation such as security overviews, policy summaries, architecture descriptions, and answers to standard assurance questionnaires under NDA where appropriate.
We continuously review our controls and update our documentation to reflect product changes and evolving requirements.
We maintain an incident response process designed to identify, triage, contain, and remediate security events. Incidents are documented and reviewed, with corrective actions tracked to completion. If an incident affects customer data or service availability, we follow established communication procedures and provide timely updates.
Our business continuity approach includes backups, recovery planning, and operational monitoring to help ensure resilience and minimize downtime.
We welcome responsible vulnerability reports and take them seriously. If you believe you’ve identified a security issue, please contact our security team with details and steps to reproduce. We will acknowledge receipt, investigate promptly, and coordinate remediation and disclosure as appropriate.
For compliance documentation, security questionnaires, or privacy inquiries, reach out to our team. We’ll route your request to the right subject matter experts and respond as quickly as possible.
Hospitals and healthcare networks often run a mix of legacy SIP-based video systems and cloud collaboration tools. Synergy SKY unifies them — no gateways, plugins, or hardware replacements needed.
Merge hospital systems after acquisitions or network expansions
Join any meeting from any device or meeting room with the same workflow
Keep meetings inside your environment for full visibility and control
Our solution helps clinical and administrative teams collaborate easily across platforms, without adding IT complexity.
Synergy SKY is designed for environments that demand data privacy and operational control. We don’t store or process your meetings externally, helping you align with healthcare security and privacy requirements.
Deploy on-premise or in your private cloud
Maintain full ownership of data and access control
Support your internal compliance and governance frameworks
