About Top 100 U.S. Law Firm

This globally recognized Top 100 U.S. law firm maintains over 60 videoconferencing rooms that are central to its practice. These spaces host critical client engagements and strategic firm meetings, which often require seamless collaboration across disparate video platforms, including Teams, Zoom, Webex, and Google.

Challenges before Synergy SKY CONNECT:

• The rapid adoption of video conferencing and reduced budget for business travel presented new challenges as CVI had limited cross-platform interoperability.

• Delayed or failed meetings (e.g., "required 15 minutes of fiddling") created a poor first impression with prospective clients and signaled a lack of technical sophistication, which is a significant client concern in high-stakes litigation and M&A.

• End Users found the different experience with CVI to be subpar since they lost expected features such as closed captions, raise hand, roster list, layout control, and interactive presentation via wireless and HDMI. This could have created potential accessibility and compliance issues (especially for internal and government-related meetings).

• Partner Town Hall meetings required hours of preparation and support.

• Rapid increase in external video meetings on 4 platforms increased the IT/AV burden, requiring delayed meeting starts and manual interventions, increased support burden, and user frustration

Results after Synergy SKY CONNECT:

• Seamless cutover from CVI without any interruption to recurring and existing scheduled meetings.

• The ultimate in multi-platform interoperability delivering a superior experience to Microsoft Teams and Zoom room platform specific devices

• All hands/large Townhall Meetings take significantly less time to support and start on time, every time

• IT/AV admin support tickets substantially reduced

• Users can now join meetings in their preferred way, giving better room utilization and flexibility:

  • One Touch Join – User invites meeting room to any internal or external meeting and simply presses button to join meeting

  • Join by ID – User walks into any registered videoconferencing endpoint and enters the meeting ID (No password needed) by pressing the Teams, Zoom, or Google button

  • Scan to Join – End user scans QR code and starts meeting from a secure weblink on phone/tablet. Synergy SKY reads the users calendar, and they can join any meeting in their calendar.

  • “White glow start” – Auto start the meeting via IT/AV admin remote management

• True cross-platform interoperability for Teams, Zoom, Webex, and Google. Attorneys gain the complete native experience as they move between platforms. Friction and frustration eliminated!

Why Synergy SKY?

The firm had already deployed Microsoft Teams, which drove internal adoption. However, this also introduced complexity as users were frequently hosting and joining meetings across 2 – 3 other meeting platforms. This change caused the administrative and IT teams challenges, especially when they were asked to assist with only a few minutes before meeting start times. To resolve this, the firm selected Synergy SKY and initiated a phased deployment:

1. Pilot Phase

   • Selected a subset of high-use meeting rooms to test interoperability across Teams, Zoom, and Webex

   • Verified connectivity, governance, and meeting-join user experience

2. Rollout & Scale

   • Expanded to additional rooms and practice groups

   • Implemented centralized management, scheduling, and analytics for all room endpoints

   • Provided training and change management for administrative and AV/IT teams

With Synergy SKY in place, the firm could standardize how users scheduled and joined meetings — regardless of the underlying video platform — while gaining visibility and control over all room endpoints.

Results

Synergy SKY didn't just solve an IT problem; it transformed our client service delivery into reliable, consistent, and highly professional experience. This transformation has eliminated many of the headaches and friction points previously experienced — significantly reducing support needs, improving user satisfaction, and enabling the firm to scale without adding headcount.