Synergy SKY CONNECT is an enterprise video interoperability gateway that enables SIP-based video conferencing devices to join meetings across Microsoft Teams, Zoom, Webex, Google Meet, and FaceTime. It helps organizations keep using existing meeting rooms while giving users a consistent way to join meetings across platforms.
Synergy SKY is designed to be integrated with all major vendors and is the only independent vendor on the market. Normal set-up time to get up and running depends on the size and complexity of your video set-up. But to get a viable POC or small installation up and running should not take more than a few hours.
CONNECT supports major meeting platforms including Microsoft Teams, Zoom, Google Meet, Webex, and Apple FaceTime. It is designed for mixed-platform environments where employees, customers, partners, or agencies may send meeting invites from different services.
CONNECT is built for SIP-capable video devices, including Cisco and Poly / Polycom video conferencing systems and Zoom Rooms. It supports both current and legacy meeting room devices, helping extend the life of existing video investments
Users can join meetings in three simple ways: Click to Join from the room calendar, Join by ID, or Scan to Join using a QR code. This gives organizations flexibility while keeping the meeting room experience simple.
In most environments, no major user training is required. CONNECT is designed to preserve familiar meeting room workflows and reduce the complexity of joining meetings across different platforms.
Yes. CONNECT is designed for real-world meeting scenarios where the organizer may be outside your tenant, company, or cloud environment. This is especially useful for organizations that meet frequently with customers, vendors, partners, government agencies, or external stakeholders.
CVI typically refers to interoperability for Microsoft Teams meetings. CONNECT is broader. It enables SIP video rooms to join meetings across multiple platforms, including Teams, Zoom, Google Meet, Webex, and FaceTime.
Yes. CONNECT supports calendar-based workflows including Microsoft Outlook, Exchange, Microsoft 365, and Google Calendar.
CONNECT is designed around a simple meeting-room licensing model. For detailed pricing, customers can contact Synergy SKY or work through an authorized partner.
You can request a demo or trial from Synergy SKY. A proof of concept for a small environment can typically be set up quickly, depending on the complexity of the existing video setup.
Yes, Synergy SKY adapts to your workflow, whether you book meetings with Outlook, O365 (Web client), Google Calendar or want to Join by meeting ID... Synergy SKY is the only tool you need.
The two main problems Synergy SKY solves is:
Interoperability between video conference and meeting management
Synergy SKY offers the following two Support Packages for Level One Support.
Level 1 Product Support Synergy CONNECT (24/7/365) offers the industry's most accessible and comprehensive support service, available 24 hours a day, 7 days a week, 365 days a year. Customers receive priority service on opened tickets nights and weekends.
Level 1 Product Support Synergy CONNECT offers business hours (in local time) access to product experts waiting to assist you.
You can find comprehensive product documentation for the Synergy SKY product suite on our support portal:
https://support.synergysky.com/
Predefined personnel within your organization can register a user and submit a support ticket through the support portal. Customer Contact points will require an email address with your organization’s domain. Upon registration, they will automatically be associated with your organization in our support system.
Go to How to Open a Support Ticket to submit a support ticket. This page will go over what information and files you will need to include with your support ticket. You will also have the opportunity to view our Knowledge Base before you submit the support ticket.
With a support program your organization is eligible for software upgrades. Information about new software releases is sent to registered administrators when releases become available, and updates are also available for System Administrators in the Configuration Portal. You may also find software release notes and other details at the following site:
Synergy CONNECT - https://www.synergysky.com/support/connect
Synergy Management Suite - https://www.synergysky.com/support/management-suite
The Synergy SKY Service Portal provides information on Service availability and know issues. You can see Service Status at the following site: https://status.synergysky.com/
Questions are more than welcome! Please submit any questions to support@synergysky.com and be as detailed as you can. We’ll get back to you as soon as possible with an answer. If more action is needed beyond that, we may ask you to submit a formal ticket through the support system mentioned above.
Yes we have a list of customers stories here from various industries
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Demos can be organized and delivered to any video system. Get a demo here
SIP (Session Initiation Protocol) video is a protocol used for initiating, maintaining, and terminating real-time sessions that involve video (and audio) communication. It is widely used in video conferencing systems to enable different devices and platforms to communicate seamlessly. SIP video allows for the establishment of video calls over the internet, handling signaling and control, and ensuring interoperability between various video conferencing solutions. This protocol is essential for ensuring that video communication can occur smoothly across different systems and networks.
