Welcome to the Synergy SKY SKU Library – (Stock Keeping Unit, SKU), your one-stop reference for all our product and service codes. This page provides clear, concise descriptions of every SKU we offer, making it easy to understand exactly what each item includes. Whether you're a partner, customer, or just exploring our solutions, this guide ensures transparency and helps you find the right components to build the perfect video collaboration experience. Each SKU is referenced in capital letters below and corresponds with the price list and any quote given.
The Synergy SKY CONNECT Device License enables seamless interoperability between SIP-based Cisco, Poly, and Lifesize endpoints and platforms like Microsoft Teams, Zoom, Facetime, and Google Meetings. It comprises a cloud-based service and a self-hosted Management Suite, deployable across most virtualized environments. Key features include one-click meeting join, scheduling integration with Microsoft Office 365, Microsoft Exchange and Google Calendar, no-show management, and meeting analytics, with no restrictions on call numbers and support for concurrent guest users up to 10% of licensed rooms.
We link SIP video conferencing equipment to various video platforms. Our secure, open, and standards-compliant solutions guarantee smooth integration across different technologies and suppliers, enabling companies to collaborate with ease and efficiency. Transform your video device to function like a Teams, Zoom, or Google room.
Synergy SKY CONNECT Device License (SKYLICENSE-CONNECT-xx) CONNECT is a standards-based multi-platform video interoperability gateway which converts WebRTC to SIP so that all generations of Cisco, Poly, or Lifesize endpoints can join Microsoft Teams, Zoom, Apple Facetime, and Google Meetings. The endpoints must be registered as SIP devices to the Webex Cloud, Cisco Call manager, Cisco VCS, Poly DMA/CMA, or to the Synergy SKY SIP Registrar.
CONNECT consists of two components: a cloud–based interoperability service delivered by Synergy SKY via its global datacenter network and a self–hosted Management Suite. The Management Suite is a Linux-based virtual machine image that can be hosted within most virtualized environments including AWS, Azure, Google, Oracle, Nutanix, VMWare, and Hyper-V. In the future, the deployment will be Red Hat Enterprise Linux 8 or better for deployment. License includes, full access to all Synergy SKY CONNECT features per room. The license consists of two components, a cloud-based interoperability service and a self-hosted management software.
Interoperability: Microsoft Teams, Zoom, Apple FaceTime and Google Meet interoperability with SIP endpoints. No restrictions on the number of calls. Additionally, the Ad-hoc Join function allows concurrent users, up to 10% of the number of rooms licensed.
Management Suite: Scheduling integration with Microsoft Office 365, Microsoft Exchange and Google Calendar. One-Click Join to any meeting platform for Cisco and Poly video systems. Meeting control functions. No-show/auto de-book functions. Meeting analytics.
Ability to show video (or video and content) on both screens of a dual monitor Poly, Cisco and Lifesize endpoints
We link SIP video conferencing equipment to various video platforms. Our secure, open, and standards-compliant solutions guarantee smooth integration across different technologies and suppliers, enabling companies to collaborate with ease and efficiency. Transform your video device to function like a Teams, Zoom, or Google room.
Dual Screen functionality for Synergy SKY Connect allows two-monitor meeting rooms to display different aspects of a meeting across two separate monitors. Users can see participant video on one screen while simultaneously viewing shared content like presentations on the other.
Splash screen customization capabaility.
We link SIP video conferencing equipment to various video platforms. Our secure, open, and standards-compliant solutions guarantee smooth integration across different technologies and suppliers, enabling companies to collaborate with ease and efficiency. Transform your video device to function like a Teams, Zoom, or Google room.
The custom branding feature in Synergy SKY Connect allows organizations to personalize their user experience by integrating their unique branding elements into the platform. This includes adding logos, custom colors, and tailored designs to align with your corporate identity, enhancing brand consistency and user recognition across internal and external communications.
The Synergy SKY SIP Registrar allows devices to securely register and make voice and video calls through a cloud-based service, with features licensed per meeting room via the Synergy SKY CONNECT service. Each customer tenant is assigned a sub-domain, supporting generic SIP calling to any DNS-routable SIP address. SIP Registrar service requires Synergy SKY CONNECT License for each room
Synergy SKY SIP Endpoint Registration Service (SKYLICENSE-REGISTRAR ).
The Synergy SKY SIP Registrar allows devices to register and call securely through the cloud-based service, ensuring seamless access to voice and video communication services. The features associated with the SIP registrar and calling service are included in the Synergy SKY CONNECT service and licensed per meeting room. This gives the customer one license per meeting room that covers all the features and usage across the entire service. SIP Registrar service requires Synergy SKY CONNECT License for each room.
Each customer tenant will be associated with a sub-domain of the main service domain for the service. Alias: <roomname>@<customer>.call.vg
The service supports generic SIP calling capabilities to any DNS routable SIP address. SIP Registrar service requires Synergy SKY CONNECT License for each room.
Synergy SKY CONNECT for Government is a fully self-hosted video interoperability gateway that allows SIP-based Cisco, Poly, and other endpoints to connect securely to Microsoft Teams, Apple FaceTime and Google Meetings without relying on cloud components. The solution includes a Management Suite and CONNECT Gateway, providing scheduling integration, one-click join, and comprehensive meeting controls, all within the agency’s secure environment. With support for any Teams cloud environment (GCC, GCC-H, GCC-DoD), CONNECT enables content sharing and seamless SIP endpoint compatibility, ensuring secure, high-quality communications for government agencies.
Synergy SKY CONNECT for Government License (SKYLICENSE-CONNECT-GOV-XX)
CONNECT for Government is a self-hosted, standards-based video interoperability gateway designed specifically for public agencies, enabling SIP-based Cisco, Poly, and other endpoints to connect seamlessly to Microsoft Teams, Apple FaceTime and Google Meetings. The solution is entirely on-premises, ensuring that all data remains within the organization’s secure environment, with no cloud-based components. Endpoints must be registered as SIP devices to platforms like Cisco Call Manager, Cisco VCS, or similar SIP Registrar.
The CONNECT for Government License includes full access to all Synergy SKY CONNECT features per room, integrating a self-hosted Management Suite and CONNECT Gateway. The Management Suite is a Linux-based containerized framework that is designed to operate in environments that follow the Security Technical Implementation Guide (STIG) configuration standards. It offers integration with Microsoft Exchange (on-premises or O365 GCC) and Google Calendar, providing scheduling features, one-click join for Cisco and Poly endpoints, and comprehensive meeting control functions such as auto-debook for no-shows, VMR provisioning, and advanced meeting analytics.
The CONNECT for Government media gateway facilitates media, signaling, and encryption translation, allowing endpoints to join any Teams cloud environment (including GCC, GCC-H, and GCC-DoD). CONNECT for Government features support for content sharing, screen/application sharing, and PowerPoint Live across SIP endpoints, ensuring reliable compatibility and high-quality video interoperability for secure, compliant communications.
L1 Support for Synergy SKY Connect (SKYSERVICE-SUPPORT-CONNECT-L1) Our Local Business Hours Level 1 Support offers expert assistance during your region’s working hours, helping resolve issues efficiently during standard operations. This package includes timely ticket handling, remote diagnostics, video call, and screen sharing options to provide personalized support.
Our Local Business Hours Level 1 Product Support provides reliable, cost-effective assistance during your region’s working hours, helping you resolve issues promptly during standard business operations. This package includes:
• Business Hours Availability: You can access our expert support team during local business hours (Monday through Friday), ensuring that routine issues are addressed within your organization’s working schedule.
• Timely Ticket Handling: Support requests are addressed with priority during business hours, ensuring minimal disruptions to your operations within regular working times.
• Remote Diagnostics and Troubleshooting: Our experts remotely interface with your system administration team to troubleshoot issues, provide fast resolutions to problems, and answer questions — big or small.
• Video Call and Screen Sharing: During business hours, we offer video calls and screen sharing sessions to walk your team through more complex troubleshooting in real time.
• Software Upgrades: Receive notifications and access to the latest software updates, which include most new features, security patches, and performance enhancements, ensuring your system stays current.
• Knowledge Base Access: Access our extensive online knowledge base, which includes troubleshooting guides, FAQs, and product documentation.
• Service Level Agreements (SLAs): SLAs are aligned with your business hours, providing guaranteed response times to ensure critical issues are resolved promptly.
This support option is ideal for businesses operating within standard hours and not requiring after-hours support. It offers a more cost-efficient solution while ensuring reliable assistance during the working day.
L1 Support 24/7/365 for Synergy SKY Connect (SKYSERVICE-SUPPORT-CONNECT-L1-365) Our 24/7/365 Level 1 Support provides round-the-clock access to our global support team, ensuring your system remains operational at all times. This package includes priority ticket handling, proactive monitoring, remote troubleshooting, and the option for video call and screen sharing sessions to quickly resolve issues.
L1 Support 24/7/365 for Synergy SKY Connect (SKYSERVICE-SUPPORT-CONNECT-L1-365)
Our 24/7/365 Level 1 Product Support ensures your Synergy SKY Connect system always remains operational, regardless of when issues arise. This premium support package includes:
• 24/7/365 Availability: Access to our global support team around the clock, every day of the year, including holidays and weekends, ensuring immediate assistance whenever needed.
• Priority Ticket Handling: Critical support requests receive priority resolution, with escalated response times during weekends and nights to prevent extended downtime.
• Proactive Monitoring: Our team monitors the Synergy SKY Connect system globally to detect potential issues early. Findings are published on the Synergy SKY Service Status Portal.
• Remote Diagnostics and Troubleshooting: Our experts remotely interface with your system administration team to troubleshoot issues, providing fast resolutions to problems and answers to questions—big or small.
• Video Call and Screen Sharing: To enhance troubleshooting efficiency, we offer video calls and screen sharing sessions, allowing our team to guide you through solutions in real time.
• Service Level Agreements (SLAs): Guaranteed response and resolution times
based on the severity of the issue, ensuring mission-critical problems are addressed swiftly.
• Software Upgrades: Stay up-to-date with the latest software releases, which include most new features, security patches, and performance enhancements.
• Knowledge Base Access: Access our extensive online knowledge base, which includes troubleshooting guides, FAQs, and product documentation.
• Case Management and Reporting: Track the status of support tickets and help you track system service history and support interactions.
This support option is ideal for organizations that require constant uptime and critical support during off-hours or operate across multiple time zones.
Synergy SKY CONNECT for Government Support (SKYSERVICE-SUPPORT-CONNECTGOV-L1 )
Our Local Business Hours Level 1 Support offers expert assistance during your region’s working hours, helping resolve issues efficiently during standard operations. This package includes timely ticket handling, remote diagnostics, video call, and screen sharing options to provide personalized support.
Our Local Business Hours Level 1 Product Support provides reliable, cost-effective assistance during your region’s working hours, helping you resolve issues promptly during standard business operations. This package includes:
• Business Hours Availability: You can access our expert support team during local business hours (Monday through Friday), ensuring that routine issues are addressed within your organization’s working schedule.
• Timely Ticket Handling: Support requests are addressed with priority during business hours, ensuring minimal disruptions to your operations within regular working times.
• Remote Diagnostics and Troubleshooting: Our experts remotely interface with your system administration team to troubleshoot issues, provide fast resolutions to problems, and answer questions—big or small.
• Video Call and Screen Sharing: During business hours, we offer video calls and screen sharing sessions to walk your team through more complex troubleshooting in real time.
• Software Upgrades: Receive notifications and access to the latest software updates, which include most new features, security patches, and performance enhancements, ensuring your system stays current.
• Knowledge Base Access: Access our extensive online knowledge base, which includes troubleshooting guides, FAQs, and product documentation.
• Service Level Agreements (SLAs): SLAs are aligned with your business hours, providing guaranteed response times to ensure critical issues are resolved promptly.
This support option is ideal for businesses operating within standard hours and not requiring after-hours support. It offers a more cost-efficient solution while ensuring reliable assistance during the working day.
L1 Support 24/7/365 for Synergy SKY Connect (SKYSERVICE-SUPPORT-CONNECTGOV-L1-365 ) Our 24/7/365 Level 1 Support provides round-the-clock access to our global support team, ensuring your system remains operational at all times. This package includes priority ticket handling, proactive monitoring, remote troubleshooting, and the option for video call and screen sharing sessions to quickly resolve issues.
L1 Support 24/7/365 for Synergy SKY Connect for Government (SKYSERVICE-SUPPORT-CONNECTGOV-L1-365 )
Our 24/7/365 Level 1 Product Support ensures your Synergy SKY Connect system always remains operational, regardless of when issues arise. This premium support package includes:
• 24/7/365 Availability: Access to our global support team around the clock, every day of the year, including holidays and weekends, ensuring immediate assistance whenever needed.
• Priority Ticket Handling: Critical support requests receive priority resolution, with escalated response times during weekends and nights to prevent extended downtime.
• Proactive Monitoring: Our team monitors the Synergy SKY Connect system globally to detect potential issues early. Findings are published on the Synergy SKY Service Status Portal.
• Remote Diagnostics and Troubleshooting: Our experts remotely interface with your system administration team to troubleshoot issues, providing fast resolutions to problems and answers to questions—big or small.
• Video Call and Screen Sharing: To enhance troubleshooting efficiency, we offer video calls and screen sharing sessions, allowing our team to guide you through solutions in real time.
• Service Level Agreements (SLAs): Guaranteed response and resolution times
based on the severity of the issue, ensuring mission-critical problems are addressed swiftly.
• Software Upgrades: Stay up-to-date with the latest software releases, which include most new features, security patches, and performance enhancements.
• Knowledge Base Access: Access our extensive online knowledge base, which includes troubleshooting guides, FAQs, and product documentation.
• Case Management and Reporting: Track the status of support tickets and help you track system service history and support interactions.
This support option is ideal for organizations that require constant uptime and critical support during off-hours or operate across multiple time zones.
Installation Service for Synergy SKY Connect (SKYSERVICE-INSTALL-SUITE-BASE) Our Synergy SKY Connect Installation Service assistance works with your system administrators to guide the installation and configuration of the software, ensuring it integrates seamlessly into your existing workflows. We collaborate with your project management team to schedule Synergy SKY resources and offer video call and screen sharing sessions for a smooth, guided deployment process.
Installation Service for Synergy SKY Connect (SKYSERVICE-INSTALL-SUITE-BASE)
Our Synergy SKY Connect Installation Service works closely with your system administrators to assist and guide the installation and configuration of the on-prem Synergy SKY Suite solution with the Synergy Connect cloud interoperability engine. This service covers installations for up to 100 rooms and includes:
• Consultation and Planning: We collaborate with your system administrators to define the required features and ensure all pre-installation requirements are met.
• Guided Installation: Our experts work alongside your administrators to walk through the setup and configuration process, ensuring the platform is smoothly integrated into your existing meeting workflows.
• Video Call and Screen Sharing: Throughout the installation process, we offer video calls and screen sharing sessions to help your team address any challenges in real time.
• Batch Room Import and Configuration: We assist with the batch import of meeting rooms and devices, ensuring the platform supports your infrastructure at scale.
• Collaboration with Your Project Team: We coordinate with your project management team to schedule necessary Synergy SKY resources, ensuring a seamless deployment.
• Training and Handover: Comprehensive training for your IT team and a formal handover process ensure your organization can manage and modify the system as needs evolve.
This installation service offers a collaborative approach to the deployment and configuration of your new Synergy SKY environment. It ensures your team is empowered to manage the deployment while leveraging our expertise for a smooth and efficient setup.
Installation Service for Synergy SKY Suite (SKYSERVICE-INSTALL-SUITE-PLUS) Our Synergy SKY Suite Installation Service assistance works with your system administrators to guide the installation and configuration of the software, ensuring it integrates seamlessly into your existing workflows. We collaborate with your project management team to schedule Synergy SKY resources and offer video call and screen sharing sessions for a smooth, guided deployment process. This is for large deployments of 100 rooms and above.
Installation Service for Synergy SKY Suite (SKYSERVICE-INSTALL-SUITE-PLUS
Our Synergy SKY Suite Installation Service works closely with your system administrators to assist and guide the installation and configuration of the on-prem Synergy SKY Suite solution. This service covers installations for 100 rooms and above and includes:
• Consultation and Planning: We collaborate with your system administrators to define the required features and ensure all pre-installation requirements are met.
• Guided Installation: Our experts work alongside your administrators to walk through the setup and configuration process, ensuring the platform is smoothly integrated into your existing meeting workflows.
• Video Call and Screen Sharing: Throughout the installation process, we offer video calls and screen sharing sessions to help your team address any challenges in real time.
• Batch Room Import and Configuration: We assist with the batch import of meeting rooms and devices, ensuring the platform supports your infrastructure at scale.
• Collaboration with Your Project Team: We coordinate with your project management team to schedule necessary Synergy SKY resources, ensuring a seamless deployment.
• Training and Handover: Comprehensive training for your IT team and a formal handover process ensure your organization can manage and modify the system as needs evolve.
This installation service offers a collaborative approach to the deployment and configuration of your new Synergy SKY environment. It ensures your team is empowered to manage the deployment while leveraging our expertise for a smooth and efficient setup.
Installation Service for Synergy SKY Suite Cluster (SKYSERVICE-INSTALL-SUITE-BASE-CLUSTER) Our Synergy SKY Suite Cluster Installation Service provides a Synergy SKY expert to assist your system administrators and guide the installation and configuration of the on-prem Synergy SKY Suite cluster, ensuring seamless integration into your existing workflows. We collaborate with your project management team to schedule Synergy SKY resources and offer video call and screen sharing sessions for a smooth, guided deployment process. This service is for deployments of up to 100 rooms.
Installation Service for Synergy SKY Suite Cluster (SKYSERVICE-INSTALL-SUITE-BASE-CLUSTER)
Our Synergy SKY Connect Installation Service works closely with your system administrators to assist and guide the installation and configuration of the on-prem Synergy SKY Suite solution with the Synergy Connect cloud interoperability engine. This service covers installations for 100 rooms and below and includes:
• Consultation and Planning: We collaborate with your system administrators to define the clustering functionality and required features. Review that all pre-installation requirements are met.
• Guided Installation: Our experts work alongside your administrators to walk through the setup and configuration process of the cluster, ensuring the platform is smoothly integrated into your existing meeting workflows and meets project defined requirements.
• Video Call and Screen Sharing: Throughout the installation process, we offer video calls and screen sharing sessions to help your team address any challenges in real time.
• Collaboration with Your Project Team: We coordinate with your project management team to schedule necessary Synergy SKY resources, ensuring a seamless deployment.
• Training and Handover: Comprehensive training for your IT team and a formal handover process ensure your organization can manage and modify the system as needs evolve.
This installation service offers a collaborative approach to the enhancing your deployment with clustered capabilities. It ensures your team is empowered to manage and operate the clustered Synergy SKY Suite deployment while leveraging our expertise for a smooth and efficient setup.
Installation Service for Synergy SKY Suite Cluster (SKYSERVICE-INSTALL-SUITE-PLUS-CLUSTER) Our Synergy SKY Suite Cluster Installation Service provides a Synergy SKY expert to assist your system administrators and guide the installation and configuration of the on-prem Synergy SKY Suite cluster, ensuring seamless integration into your existing workflows. We collaborate with your project management team to schedule Synergy SKY resources and offer video call and screen sharing sessions for a smooth, guided deployment process. This service is for deployments of more than 100 rooms.
Installation Service for Synergy SKY Suite Cluster (SKYSERVICE-INSTALL-SUITE-PLUS-CLUSTER)
Our Synergy SKY Connect Installation Service works closely with your system administrators to assist and guide the installation and configuration of the on-prem Synergy SKY Suite solution with the Synergy Connect cloud interoperability engine. This service covers installations for of more than 100 rooms and includes:
• Consultation and Planning: We collaborate with your system administrators to define the clustering functionality and required features. Review that all pre-installation requirements are met.
• Guided Installation: Our experts work alongside your administrators to walk through the setup and configuration process of the cluster, ensuring the platform is smoothly integrated into your existing meeting workflows and meets project defined requirements.
• Video Call and Screen Sharing: Throughout the installation process, we offer video calls and screen sharing sessions to help your team address any challenges in real time.
• Collaboration with Your Project Team: We coordinate with your project management team to schedule necessary Synergy SKY resources, ensuring a seamless deployment.
• Training and Handover: Comprehensive training for your IT team and a formal handover process ensure your organization can manage and modify the system as needs evolve.
This installation service offers a collaborative approach to the enhancing your deployment with clustered capabilities. It ensures your team is empowered to manage and operate the clustered Synergy SKY Suite deployment while leveraging our expertise for a smooth and efficient setup.
Installation Service for Synergy SKY Suite Cluster - Server addition (SKYSERVICE-SUITE-CLUSTER ) Our Synergy SKY Suite Cluster Installation Service provides a Synergy SKY expert to assist your system administrators and guide the installation and configuration of the on-prem Synergy SKY Suite cluster, ensuring seamless integration into your existing workflows. This service is designed to add a single server to an additional clustered deployment.
Installation Service for Synergy SKY Suite Cluster – Additional Server (SKYSERVICE-SUITE-CLUSTER)
Our Synergy SKY Connect Installation Service works closely with your system administrators to assist and guide the installation and configuration of an additional server to an existing on-prem Synergy SKY Suite solution with the Synergy Connect cloud interoperability engine. This service includes:
• Consultation and Planning: We collaborate with your system administrators to define the clustering functionality and additional server(s) needed. Review that all pre-installation requirements are met.
• Guided Installation: Our experts work alongside your administrators to walk through the setup and configuration process of the additional server as it is deployed within a clustered environment, ensuring the augmented server is smoothly integrated into your existing meeting workflows and meets project defined requirements.
• Video Call and Screen Sharing: Throughout the installation process, we offer video calls and screen sharing sessions to help your team address any challenges in real time.
• Collaboration with Your Project Team: We coordinate with your project management team to schedule necessary Synergy SKY resources, ensuring a seamless augmentation of the cluster.
• Training and Handover: Comprehensive training for your IT team and a formal handover process ensure your organization can manage and modify the system as needs evolve.
This installation service offers a collaborative approach to the enhancing your deployment with additional server capability. It ensures your team is empowered to manage and operate the clustered Synergy SKY Suite deployment while leveraging our expertise for a smooth and efficient setup.
Installation Service for Synergy SKY Connect for Government (SKYSERVICE-INSTALL-CONNECTGOV-STD) Our Synergy SKY Connect for Government Installation Service works with your system administrators to guide the installation and configuration of Synergy SKY Connect, including a full media transcoding platform with internal media nodes and management servers. We collaborate with your project management team to schedule Synergy SKY resources and provide video call and screen sharing support for a smooth, guided deployment. This service ensures a secure and fully integrated solution tailored for government environments.
Installation Service for Synergy SKY Connect for Government (SKYSERVICE-INSTALL-CONNECTGOV-STD)
Our Synergy SKY Connect for Government Installation Service provides expert guidance for deploying and configuring the Synergy SKY Connect platform in secure environments. This service follows the standard Synergy SKY Connect installation process while incorporating the setup of a full media transcoding platform, including internal media nodes and management servers.
This service includes:
• Consultation and Planning: We collaborate with your system administrators to define deployment requirements, review pre-installation prerequisites, and ensure infrastructure readiness.
• Guided Installation: Our experts work alongside your team to configure Synergy SKY Connect, ensuring seamless integration with your existing video conferencing environment.
• Media Transcoding Platform Deployment: Installation and configuration of internal media nodes and management servers to support secure, high-quality video and audio interoperability.
• Video Call and Screen Sharing Support: Live assistance via video calls and screen sharing ensures real-time troubleshooting and guidance.
• Collaboration with Your Project Team: Coordination with your project management team to schedule Synergy SKY resources and align deployment with operational timelines.
• Operational Functionality Verification: A structured validation process to confirm full system functionality, including media transcoding capabilities, endpoint interoperability, and performance benchmarks.
• Training and Handover: A detailed training session and formal handover process empower your IT team to manage and maintain the platform effectively.
This installation service ensures a secure, scalable, and fully operational Synergy SKY Connect for Government deployment, designed to meet the interoperability needs of government organizations.
Installation Service – Additional Media Node for Synergy SKY Connect for Government (SKYSERVICE-INSTALL-CONNECTGOV-ADD) Our Synergy SKY Connect for Government Additional Media Node Installation Service assists your system administrators in deploying and configuring an additional media node to expand call capacity within your existing Synergy SKY Connect for Government environment. We collaborate with your project management team to schedule Synergy SKY resources and provide video call and screen sharing support for a smooth, guided deployment. This service ensures seamless integration and optimized performance for increased capacity.
Installation Service – Additional Media Node for Synergy SKY Connect for Government (SKYSERVICE-INSTALL-CONNECTGOV-ADD)
Our Synergy SKY Connect for Government Additional Media Node Installation Service provides expert assistance in deploying and configuring an additional media node to expand call capacity within your existing Synergy SKY Connect for Government environment. This service ensures seamless integration, optimized performance, and enhanced scalability for secure video interoperability.
This service includes:
• Consultation and Planning: We work with your system administrators to assess current capacity, define expansion requirements, and ensure all pre-installation prerequisites are met.
• Guided Installation: Our experts walk through the setup and configuration of the new media node, ensuring smooth integration into your existing Synergy SKY Connect for Government infrastructure.
• Performance Optimization: We configure the media node for optimal load balancing and resource allocation, ensuring increased call capacity without performance degradation.
• Video Call and Screen Sharing Support: Live assistance via video calls and screen sharing to address any challenges during deployment.
• Collaboration with Your Project Team: Coordination with your project management team to schedule Synergy SKY resources, ensuring a structured and efficient deployment process.
• Operational Functionality Verification: Validation of the media node’s performance, confirming successful registration, call routing, and increased capacity.
• Training and Handover: A structured training session and formal handover process to ensure your IT team can manage and maintain the expanded infrastructure effectively.
This installation service provides a seamless and scalable approach to increasing call capacity within your Synergy SKY Connect for Government deployment while maintaining security and operational efficiency.
Proof of Concept Service for Synergy SKY Connect (SKYSERVICE-POC-CONNECT) Our Synergy SKY Connect Proof of Concept Service works with your system administrators to guide the installation and configuration of Synergy SKY Connect, ensuring seamless integration into your existing workflows. We collaborate with your project management team to schedule Synergy SKY resources and offer video call and screen sharing sessions for a smooth, guided deployment process. This service is designed for Proof of Concept deployments of up to 15 endpoints for 15 days.
Proof of Concept Installation Service for Synergy SKY Connect (SKYSERVICE-POC-CONNECT)
Our Synergy SKY Suite Proof of Concept Installation Service works closely with your system administrators to assist and guide the installation and configuration of the on-prem Synergy SKY Suite with the Synergy Connect cloud interoperability engine. This service covers proof-of-concept deployments for up to 15 endpoints over 15 days and includes:
• Consultation and Planning: We collaborate with your system administrators to define key test scenarios and ensure all pre-installation requirements are met.
• Guided Installation: Our experts walk through the setup and configuration process, ensuring a smooth integration into your meeting workflows.
• Video Call and Screen Sharing: We provide real-time support via video calls and screen sharing to address any challenges during deployment.
• Basic Endpoint Configuration: Assistance with importing and configuring up to 15 endpoints for optimal performance during the proof-of-concept period.
• Collaboration with Your Project Team: We coordinate with your project management team to schedule Synergy SKY resources for an efficient test deployment.
• Operational Functionality Verification: We work with your team to verify key functionality, ensuring the system operates as expected within your environment.
• Final Checkoff and Handover: A structured review confirms that all defined test scenarios have been met, followed by a streamlined training session to guide next steps after the proof-of-concept period.
This installation service provides a hands-on, guided proof-of-concept experience, enabling your team to validate Synergy SKY Suite’s capabilities in your environment before a full deployment.
Proof of Concept Service for Synergy SKY Connect for Government (SKYSERVICE-POC-CONNECTGOV ) Our Synergy SKY Connect Proof of Concept Service works with your system administrators to guide the installation and configuration of Synergy SKY Connect, ensuring seamless integration into your existing workflows. We collaborate with your project management team to schedule Synergy SKY resources and offer video call and screen sharing sessions for a smooth, guided deployment process. This service is designed for Proof of Concept deployments of up to 15 endpoints for 15 days.
Proof of Concept Installation Service for Synergy SKY Connect for Government (SKYSERVICE-POC-CONNECTGOV )
Our Synergy SKY Suite Proof of Concept Installation Service works closely with your system administrators to assist and guide the installation and configuration of the on-prem Synergy SKY Suite with the Synergy Connect cloud interoperability engine. This service covers proof-of-concept deployments for up to 15 endpoints over 15 days and includes:
• Consultation and Planning: We collaborate with your system administrators to define key test scenarios and ensure all pre-installation requirements are met.
• Guided Installation: Our experts walk through the setup and configuration process, ensuring a smooth integration into your meeting workflows.
• Video Call and Screen Sharing: We provide real-time support via video calls and screen sharing to address any challenges during deployment.
• Basic Endpoint Configuration: Assistance with importing and configuring up to 15 endpoints for optimal performance during the proof-of-concept period.
• Collaboration with Your Project Team: We coordinate with your project management team to schedule Synergy SKY resources for an efficient test deployment.
• Operational Functionality Verification: We work with your team to verify key functionality, ensuring the system operates as expected within your environment.
• Final Checkoff and Handover: A structured review confirms that all defined test scenarios have been met, followed by a streamlined training session to guide next steps after the proof-of-concept period.
This installation service provides a hands-on, guided proof-of-concept experience, enabling your team to validate Synergy SKY Suite’s capabilities in your environment before a full deployment.
The Synergy SKY training program equips support engineers with the knowledge and skills needed to install, configure, troubleshoot, and maintain Synergy SKY products effectively. This comprehensive training combines theoretical learning with real world examples to ensure engineers are prepared to deliver exceptional support and optimize product performance.
Synergy SKY Product Training for Support Engineers
The Synergy SKY training program is designed to equip support engineers with the knowledge and skills required to effectively troubleshoot, maintain, and optimize Synergy SKY products. This comprehensive training covers key aspects of the platform, including:
Product Overview: Detailed understanding of Synergy SKY’s core functionalities, including integration with collaboration platforms and hybrid solutions.
Installation and Configuration: Step-by-step guidance on deploying Synergy SKY Connect, including prerequisites, best practices, and common challenges.
Troubleshooting and Diagnostics: Hands-on sessions focused on identifying, diagnosing, and resolving technical issues, with an emphasis on log analysis and system verification.
Custom Branding and Advanced Features: Training on implementing custom branding options and utilizing advanced product features to meet client-specific needs.
Ongoing Support and Maintenance: Best practices for monitoring performance, managing updates, and providing proactive customer support.
The Synergy SKY Sales Training equips partner sales professionals with the knowledge and skills to effectively sell Synergy SKY solutions by understanding product features, addressing customer pain points, and crafting tailored sales pitches. This program empowers participants to confidently represent the brand, overcome objections, and drive business growth.
Synergy SKY Sales Training for Partner Teams
This specialized training program is designed to empower partner sales professionals with the tools and knowledge needed to effectively sell Synergy SKY solutions. Participants will gain a deep understanding of the Synergy SKY product portfolio, including its unique features, value propositions, and key differentiators in the market.
The training focuses on identifying customer pain points, crafting tailored sales pitches, and demonstrating how Synergy SKY solutions enhance collaboration and ROI. Additional modules include competitive positioning, handling common objections, and leveraging resources to close deals successfully.
