Case Study: PacificSource Health Plans

Background

PacificSource Health Plans delivers health care solutions to businesses and individuals throughout the Northwest. PacificSource provide medical and dental benefits to more than 3,900 employers and cover more than 272,000 people. 

Challenge

PacificSource use Skype for Business and have Lifesize endpoints, with Pexip as the MCU. Before deploying Synergy JOIN, they were using Condeco MyVRM.

The number of video endpoints is 23, and all are equipped with Creston room panels. 

There is on average 500 video calls* a month.

The main challenge for PacificSource was that users would have to manually connect each meeting with IT assistance.

*one or more rooms into a gateway call

Solution

Synergy JOIN allows self-booking and coordinates connecting the rooms via auto dial out so the user walks into a room and everything is connected, thus saving both time and money.

Deployment

"The set-up took only two days, as the installation process was really simple and straight-forward." Brett R. Doser says. 

After the deployment, support has not been required: "Running Synergy JOIN has been incredibly reliable. There’s been no need to submit support tickets so far, and I can’t think of any types of bugs."

Recording

PacificSource also wanted to add a Panopto integration. "We asked Synergy SKY to add Panopto integration, and you did it without hesitation. Now recording is easy to add and starts and stops automatically!"

Result

We asked Brett if there had been any feedback from users. His answer was "No. And that's a good thing, it means that it works. Synergy JOIN is kicking video meetings off right away – automatically"

He continues: "The tools are very simple, and the users aren’t really aware that Synergy JOIN is there. It’s an invisible technology with minimal approach that just works automatically, which is what we wanted to achieve. It’s almost impossible for the users to screw it up, as there’s no plug-ins or difficult technologies. They just go into the room, connect, present and leave - that’s the perfect video meeting experience."

"Synergy JOIN is a huge time saver! We manage to eliminate the typical 5 minute-delays that we used to have, saving the company for a lot of money by automating the scheduling and joining process. I can’t speak high enough about Synergy JOIN. It triggers the conference right on time."

PacificSource can now focus on what they do best; providing Northwesterns with top health care plans.