We’re constantly working to improve your Synergy SKY CONNECT experience. Keep an eye on this page to read the latest information about new features, enhancements and issues we've fixed.
Take a look at the most recent Synergy SKY CONNECT updates:
2023 - January 25
2022 - November 11
2022 - February 7
January 25, 2023
November 11, 2022
Synergy CONNECT is now capable of presentation sharing from the SIP video endpoint into Microsoft Teams meetings. Moreover, it now has interaction and control features on the Cisco Touch 10 panel in Microsoft Teams meetings. Finally, we have improved the media engine for improved video quality. Both presentations and people will be crystal clear and make you feel as if you were in the same room.
Please keep in mind the Management Suite version 31.01 needs to be installed in order to use all the new CONNECT features. Once that's done, the macro can be enabled in the Management Suite (only available for Cisco endpoints).
No further action is required thanks to the interop component built-in capability to automatically upgrade to a newer version when released.
Application sharing and presentation sharing on all meetings between Cisco Webex and Poly SIP endpoints and Microsoft Teams clients (both Microsoft Teams Rooms and PCs)
|The following presentation-sharing options are now enabled:
Native Microsoft Teams experience offered to Cisco Touch 10, DX-series, and Desk Pro users
The media engine was updated in order to update the user experience. The optimization of media quality leads to high-fidelity audio, up to 1080p video resolution, and up to 30fps (frames per second) for video and content. This is dependent on network conditions and bandwidth limitations.
Existing users will now have a call connecting screen as they wait for the meeting to start providing the assurance that everything was done correctly.
February 7, 2022
Synergy SKY CONNECT provides video interop as a cloud service that connects SIP signaling-based video protocol gateway services to Web Conference-based cloud platforms. This patent-pending video gateway allows for SIP-based endpoints, independent of registration, to communicate bidirectionally with both audio and video to the Microsoft Teams platform.
Intelligent routing in the service ensures that your video conference endpoints are connected in an optimal path to the Microsoft Teams meeting.
Get in contact with Synergy SKY today to acquire a trial license or upgrade your existing license.
Important Note for Synergy JOIN and Synergy CONTROL Users:
End of Support for Windows-based JOIN 5.x (and earlier) applications
As previously reported, on January 31st, 2022, Synergy SKY officially ended support for Microsoft Windows-based Synergy JOIN and Synergy CONTROL applications. Current licensed users can migrate to the Synergy SKY CONNECT to continue to enjoy the supported benefits of JOIN, CONTROL, and ANALYZE in one platform. Users will be able to continue using Synergy JOIN and CONTROL, but some workflows may not work or have limited functionality for users running on these unsupported versions. For the best experience, we recommend upgrading to the latest Synergy SKY CONNECT.
We appreciate your input on our products. Please let us know if you have any feature requests, recommendations on how to improve our support, or just want to share some ideas.
For simple comments, send us your feedback by email.
For submitting more complex feedback, create a ZenDesk ticket.
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