Remember when hybrid work felt like a bold, new experiment? Now, just two years later, it’s become the norm for most organizations. According to a recent CBRE global survey, 92% of enterprise occupiers now have a formal hybrid program, a 30% increase since 2021.1 Meanwhile, Kastle Systems’ office badge-swipe data shows average U.S. occupancy at 54% of pre-pandemic levels, with significant day-to-day fluctuations.2
Bottom line: the debate has moved from whether to do hybrid, to how to do it sustainably and efficiently.
Hybrid patterns have settled into a recognizable rhythm:
Tuesdays are now the new “Monday” – Density.io reports a 53 % peak utilization, the highest of any weekday.³
Fridays are still almost empty, languishing at just 28 % utilization.³
The most recent Kastle data shows a gulf of ~27 percentage points between Tuesday and Friday occupancy.²
For estates & facilities teams this means dynamic demand, not steady‑state averages: the same room can be overbooked mid‑week and sit idle by the weekend.
Our original 2023 article flagged that up to 80 % of meetings booked in a room never happened there. That stat hasn’t improved. Booking systems were built for a 9‑to‑5, in‑office world – not today’s last‑minute desk bookers and remote no‑shows.
Sensors + video analytics are now table stakes. If you don’t track actual occupancy, you can’t right‑size real estate or prove ROI on new rooms.
Synergy SKY Management Suite provides people‑count analytics direct from the video codec, so you can measure true utilization without extra hardware.
Our original 2023 article flagged that up to 80 % of meetings booked in a room never happened there. That stat hasn’t improved. Booking systems were built for a 9‑to‑5, in‑office world – not today’s last‑minute desk bookers and remote no‑shows.
Sensors + video analytics are now table stakes. If you don’t track actual occupancy, you can’t right‑size real estate or prove ROI on new rooms.
Synergy SKY Management Suite provides people‑count analytics direct from the video codec, so you can measure true utilisation without extra hardware.
Trend | What It Means | Action for IT / AV |
---|---|---|
AI-assisted meetings | Copilot for Teams, Zoom AI Companion & Cisco Webex AI blur lines between notes, tasks & follow-ups. | Ensure in-room AV integrates with AI features; upgrade DSP for clean audio to feed transcription engines. |
Interoperability by default | Staff expect a single touch-to-join for Teams, Zoom, Webex and Google. | Deploy Synergy SKY CONNECT to give any SIP endpoint a native join button. |
Multi-camera & smart framing | Inclusivity focus drives panoramic/people-count cameras. | Pick endpoints that expose people-count metadata to analytics tools. |
Sustainability dashboards | Portfolio right-sizing is now tied to ESG targets. | Combine utilisation + energy data to retire underused space; surface insights in Power BI or similar. |
Immersive / XR pilots | Vision Pro & Teams Immersive Spaces land in boardrooms first. | Start with small “innovation lab” rooms; require HDMI ingest + high-bandwidth Wi-Fi 6E. |
Right‑size spaces – Use people‑count trends, not diary slots, to decide whether to split a 10‑seater into two huddle rooms.
Design for parity – Install dual‑screen layouts so remote participants are faces, not thumbnails.
Automate join & control – Room panels should light up green > amber > red automatically. No manual check‑ins.
Plan for peaks – Offer overflow “Zoom Booths” or flex rooms for Tuesday/Wednesday surges.
Treat video like a utility – If the camera fails, it’s a Sev 1; build monitoring into NOC dashboards.
CONNECT gives legacy Cisco & Poly rooms the same single‑click join as laptop users, even for Teams or Google Meet.
Analytics in Management Suite show real‑time head‑count, ghost meetings and no‑show percentages.
Policy engine can auto‑release rooms if nobody turns up, freeing scarce capacity on peak days.
Hybrid is here to stay, but occupancy still averages only ~50 % – meaning huge optimization potential.²
Meeting rooms are more critical than ever for confidentiality, higher audio quality and equitable collaboration.
The winners are organisations that measure, simplify and interoperate.
CBRE 2024‑2025 Global Workplace & Occupancy Insights, June 11 2025.
Kastle Systems swipe data, reported by Axios, Feb 6 2025.
Density.io Workplace Benchmark Report Q1 2025, Apr 8 2025.