Manager, Global Collaboration Services
At our partner event in Oslo Richie Lodato, Manager of Global Collaboration Services, from Coty shared how they have unified both the admin and user experience for video meetings.
Coty Inc. is an American multinational beauty company founded in 1904 by François Coty. With its subsidiaries, Coty develops, manufactures, markets, and distributes fragrances, cosmetics, skin care, nail care, and both professional and retail hair care products. Coty owns around 77 brands like Gucci, Burberry, Boss etc. 20 000 employees all over the world.
With CMS and Skype for Business in O365, and a mix of incoming and outgoing meeting invitations to different meeting platforms Coty wanted to solve these challenges:
“From our first talks to a successful POC, we were successfully utilizing Synergy JOIN within a month”
Coty did some research and came across Synergy SKY.
“From our first talks to a successful POC, we were successfully utilizing Synergy Join within a month. All done with great assistance from Synergy SKY” says Richie Lodato. Coty has now deployed Synergy JOIN, CONTROL and ANALYZE.
Now everyone books their meetings in Outlook utilizing the Skype for Business invite and starts them with just one click from anywhere. Not changing the behavior for the user.
The challenge for external participants to join Skype meetings from video systems (SIP) was solved by shortening the external link (URI) and a Coty-customized user-friendly calendar invitation.
Synergy JOIN now allows them use immersive telepresence rooms, Cisco IX5000, with one button to push.
Synergy JOIN is intuitive and simple, and all it took to train all employees was just a one-pager. Users use Outlook for all meeting related situations like: scheduling, extending, adding rooms, canceling meetings etc. They do not have to think of technology before they schedule meetings.
With Synergy CONTROL our administrators have gotten a single pane of glass to monitor all calls and assist the users when needed. This has proven high value especially to our senior executive calls.
Synergy ANALYZE gives them reports that are so flexible that they can make them any way they want. They can now see who, where and what is trending in usage, like which office video endpoint is using more Skype VS traditional video conferencing. A bonus is that they can see which locations need more video and plan for network improvements etc.
"With little efforts and a few applications we improved call flow and usage while protecting our investment in Cisco rooms and Skype for Business video interopability" concludes Richie Lodato