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Case Study: NORCE

Skype for Business and Cisco endpoints

 

Industry: Research 
Vendors: S4B, O365
Gateway/MCU: Videonor
Endpoint service: Cisco
Number of Endpoints: 50

  

Figuring out how to join external meetings from Cisco endpoints was a major cause of user frustration at NORCE.

This case study shows how Synergy JOIN solved this problem. 

Synergy JOIN is a huge time saver. Now people just go into the room, push the green button and it's on. It's like magic!

Kjetil Knutsen

IT Manager - NORCE Norwegian Research Centre

Background

NORCE (Norwegian Research Centre) conducts research within the areas of energy, health, climate, environment, society and technology. With 700 employees, 1500 research projects and an annual turnover of 105 million USD, NORCE is one of the largest independent research institutes in Norway. 

NORCE has 20 video endpoints, with Videonor as their MCU provider. The users book all meetings in S4B.

 

Benefits of Synergy JOIN

  • One-click-to-join in S4B meetings with Cisco and Polycom endpoints

  • Forward S4B meetings to video meeting rooms

  • Creates One-time VMRs with Pexip

  • Use Outlook or Google Calendar to schedule - no plug-ins

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Challenge

Non-technical users often had trouble understanding how to book and join video meetings from their Cisco meeting rooms, especially in terms of external video calls where the vendors differed or was unknown.  This led to a continuos stream of calls to the IT support department from user needing help to set up a meeting.

 

Solution

With Synergy JOIN, users can join the video meetings from anywhere - with one click to join.
Meeting invitations with simple and intuitive call-in details are provided automatically every time a user schedule a meeting.

Deployment

According to Kjetil Knutsen, IT Manager at NORCE, Synergy JOIN was up and running in just a few hours. "We used just one morning to install and configure. It wasn't complicated at all! We had a couple of issues regarding RegEx, but with help from support they were solved in a swiftly manner", he says.

For NORCE, the running of the meeting server has been reliable and they haven't run into any problems.

Result

"People think it's like magic!" Knutsen says enthusiastically. "Finally video meetings does what they're supposed to do: making communication easy". The employees at NORCE can now simply walk into the room, push the green button and the meeting starts. 

"After the deployment of Synergy JOIN, there has been a clear decline in the number of support calls coming in, which is what we wanted to achieve" Knutsen says.

NORCE can now focus on what they do best; producing important reasearch materials.

 

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